Start with what you know: how your team uses technology, what’s causing frustration and any changes coming up. An office move, new employees or equipment nearing replacement are all helpful context.

If you have an equipment list or details about your current services, bring them along. You don’t need to gather every technical detail before speaking with us.

Changing providers doesn’t automatically mean replacing your computers, servers or network equipment. We first look at what you have, how it’s performing and whether it still meets your needs.

If we recommend a replacement, we’ll explain why, how urgent it is and how it fits with your other priorities.

Tell us early in the conversation. Access to accounts, configurations and service records is an important part of planning a transition.

We’ll help identify the information needed and discuss how to coordinate the handover with your current provider. Understanding who controls each account helps avoid surprises along the way.

We consider the effect on your organization, including security risks, interruptions to work, unsupported equipment and upcoming deadlines.

We’ll explain which items need attention sooner and which can be planned for later. Your budget and operational needs are part of that discussion.

We start by understanding what your team relies on. Changing your IT support doesn’t mean every application or supplier needs to change.

Vendor coordination is part of our managed IT work. If an application is causing problems, we can work with you and the supplier to understand where the issue sits and what needs to happen next.

Let us know what that person currently manages and where additional help is needed. We can discuss whether our services would fit alongside their responsibilities.

The important part is agreeing who handles what, including maintenance, access, vendor communication and support, so responsibilities are clear.

We look at which systems suit your organization and how your team needs to access them. That may involve on-site equipment, cloud services or a combination.

Our Nanaimo data centre also provides colocation and private infrastructure options. We’ll explain the relevant choices rather than assume one approach fits everything.

Accounts, devices and permissions need attention when someone’s responsibilities change. A new employee may need access to shared files and software; someone leaving may need their access removed.

We’ll discuss how those requests should be communicated and handled as part of your service arrangement. Knowing about changes ahead of time helps everyone prepare.

Yes. You should understand what we’re recommending, why it needs attention and what your options are.

Our clients often mention the team’s patience and willingness to teach in their reviews. Questions are welcome, including the ones you’ve asked befo

We expect your organization to change over time. More employees, a new location or different software can all affect what you need from your technology.

Keep us involved in those plans so we can discuss the implications early and review whether your current setup and services still fit.